Terms of service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of [STORE NAME]'s website and your purchase of products from us. By browsing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in full.

If you do not agree with any part of these Terms, please do not use our website or place an order.

[STORE NAME] operates in compliance with the Consumer Protection Act, 2019, the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and all other applicable Indian laws and regulations.

2. Account Terms

To access certain features of our website or place an order, you may need to create an account. By registering, you agree to:

  • Provide accurate, truthful, and complete information during registration and keep it up to date
  • Keep your login credentials strictly confidential and not share them with any third party
  • Accept full responsibility for all activity that takes place under your account
  • Notify us immediately at [EMAIL ADDRESS] if you suspect any unauthorized access to or use of your account

You must be at least 18 years of age to create an account or make a purchase. If you are under 18, you may only use our website with the involvement and consent of a parent or legal guardian.

We reserve the right to suspend or permanently terminate any account that provides false information, violates these Terms, or engages in any conduct harmful to [STORE NAME] or its customers.

3. Pricing and Payment

All product prices on [STORE NAME] are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • Prices are subject to change at any time without prior notice. The price applicable to your order is the price shown at the time you complete your checkout.
  • Goods and Services Tax (GST) will be applied in accordance with applicable Indian tax laws and will be clearly reflected on your invoice.
  • We accept payments via [LIST PAYMENT METHODS — e.g., UPI, credit/debit cards, net banking, digital wallets, Cash on Delivery]. All online transactions are processed securely by our third-party payment partners.
  • In the event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund. You will be notified promptly if this occurs.
  • [STORE NAME] does not store your full card or payment details. All sensitive payment information is handled exclusively by our payment gateway providers under their own security standards.

4. Product Descriptions

We make every reasonable effort to ensure that product listings on our website — including descriptions, images, dimensions, specifications, and pricing — are accurate and up to date. However:

  • Product images are for illustrative purposes only. Actual colors, textures, and finishes may vary slightly depending on your screen settings and device calibration.
  • We do not warrant that product descriptions or any other content on our website is entirely error-free, complete, or current at all times.
  • We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
  • In the event of a material discrepancy between a product listing and the actual product received, your remedy is to return the item in accordance with our Returns and Refunds Policy (Section 7 below).

5. Order Acceptance

Placing an order on our website constitutes an offer to purchase — it does not constitute a confirmed sale or binding contract. A contract between you and [STORE NAME] is only formed when we send you a formal Order Confirmationby email.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including where:

  • A product becomes out of stock or is discontinued after your order is placed
  • There is a pricing or product description error on our website
  • We are unable to verify your payment, billing, or delivery details
  • The order appears suspicious, fraudulent, or in violation of these Terms
  • There are restrictions on quantities we can supply to a single customer

If we cancel your order after payment has been received, a full refund will be issued to your original payment method within [BUSINESS DAYS] business days. You will be notified by email as soon as the refund is initiated.

6. Shipping and Delivery

We deliver across India. All delivery timelines provided are estimates and may vary based on your location, courier partner, product availability, and factors outside our control.

  • Order processing time: Orders are processed within [BUSINESS DAYS] business days of payment confirmation, excluding Sundays and public holidays.
  • Standard delivery: Estimated [X–X] business days from the date of dispatch.
  • Express delivery: Estimated [X–X] business days, available at select pin codes.
  • Shipping charges, if applicable, will be clearly displayed at checkout prior to payment.
  • A tracking number and dispatch confirmation will be sent to you by email and/or SMS once your order is on its way.
  • [STORE NAME] is not liable for delivery delays caused by courier partner disruptions, natural disasters, public holidays, government restrictions, or any other circumstances beyond our reasonable control.
  • Risk of loss and title to products passes to you upon successful delivery to the shipping address provided at checkout.

For full details, please refer to our [Shipping Policy].

7. Returns and Refunds

We want you to be completely satisfied with every purchase from [STORE NAME]. If you are not happy with your order, you may return eligible items within [X] days of delivery, subject to the following conditions:

  • Items must be unused, unwashed, and in their original condition with all packaging, tags, and accessories intact
  • Proof of purchase must be provided
  • Certain items including perishables, personal care products, digital goods, customised items, and final sale products are not eligible for return

To initiate a return, contact us at [EMAIL ADDRESS] with your order number and reason for return. Our team will guide you through the process.

Approved refunds will be processed within [BUSINESS DAYS] business days of us receiving and inspecting the returned item, and credited to your original payment method.

These rights are in addition to your statutory rights under the Consumer Protection Act, 2019. For complete details, please refer to our [Return and Refund Policy].

8. Prohibited Uses

By using our website, you agree not to:

  • Use the website for any unlawful purpose or in violation of any applicable Indian or international law or regulation
  • Engage in any fraudulent activity, including placing false, malicious, or unauthorized orders
  • Attempt to gain unauthorized access to any part of our website, servers, databases, or systems
  • Introduce or transmit any viruses, malware, spyware, or other harmful or disruptive code
  • Scrape, crawl, copy, reproduce, or systematically extract any content from our website without our prior written consent
  • Impersonate any person or entity, or misrepresent your identity or affiliation with any person or entity
  • Post, upload, or transmit any content that is defamatory, obscene, offensive, hateful, or that infringes the intellectual property or privacy rights of any third party
  • Use our platform to conduct any activity that disrupts, damages, or impairs the functioning of our website or services

We reserve the right to suspend or permanently terminate your access to our website without prior notice if you engage in any prohibited use. We may also report such conduct to the relevant authorities where required by law.

9. Intellectual Property

All content on [STORE NAME]'s website — including but not limited to text, product descriptions, images, graphics, logos, icons, audio clips, and software — is the exclusive property of [STORE NAME] or its licensed content providers and is protected under the Copyright Act, 1957 and other applicable Indian intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes only. You may not reproduce, redistribute, modify, publicly display, or create derivative works from any content on our website without our prior written consent.

Any unauthorized use of our intellectual property may result in civil or criminal proceedings under applicable Indian law.

10. Limitation of Liability

To the fullest extent permitted under applicable Indian law:

  • [STORE NAME] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website, products, or services — even if we have been advised of the possibility of such damages.
  • Our total cumulative liability to you for any claim arising from a transaction shall not exceed the amount actually paid by you for the specific product giving rise to the claim.
  • We are not liable for any loss, damage, or inconvenience caused by factors beyond our reasonable control, including courier failures, natural disasters, cyberattacks, power outages, or government-imposed restrictions.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under Indian law.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of our website, or any purchase made from [STORE NAME] shall be subject to the exclusive jurisdiction of the courts in [YOUR CITY], India.

Before pursuing formal legal proceedings, we encourage you to contact us at [EMAIL ADDRESS] so we can attempt to resolve the matter amicably and efficiently.

You also have the right to seek consumer redressal through:

  • The National Consumer Helpline: 1800-11-4000 (toll-free)
  • Your applicable State Consumer Disputes Redressal Commission
  • The e-DAAKHIL portal at edaakhil.nic.in for filing online consumer complaints

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable Indian law, that provision shall be deemed severable from the remaining Terms, which shall continue to be valid and enforceable in full.

13. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the entire agreement between you and [STORE NAME] with respect to your use of our website and the purchase of our products. They supersede all prior agreements, representations, or understandings between the parties on these matters.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted to this page, with the "Last updated" date revised accordingly. Your continued use of our website after any changes are posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

15. Contact Us

For any questions, concerns, or clarifications regarding these Terms of Service, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]
Support hours: [DAYS & HOURS, e.g., Monday–Saturday, 10:00 AM – 6:00 PM IST]