Shipping policy

1. Overview

At [STORE NAME], we work hard to get your order packed and on its way as quickly as possible. This page covers everything you need to know about how we ship, how long it takes, and what to do if something goes wrong. If you have a question that isn't answered here, reach out to us at [EMAIL ADDRESS] — we're happy to help.

---

2. Order Processing Time

Once you place an order, our team gets to work right away. Orders are processed within [PROCESSING TIME] business days (Monday to Saturday, excluding public holidays).

• Orders placed before [CUTOFF TIME, e.g., 2:00 PM IST] on a business day are typically processed the same day.
• Orders placed after the cutoff time, or on Sundays and public holidays, will be processed the next business day.
• During sale events, festive seasons, or high-demand periods, processing may take an additional [X] business days. We'll always keep you informed if there's a delay.

You will receive an email confirmation with your order details immediately after purchase, and a separate dispatch notification with tracking information once your order is on its way.

---

3. Shipping Methods and Delivery Timeframes

We offer the following shipping options at checkout:

Delivery timeframes are estimates from the date of dispatch, not the date of order. Actual delivery times may vary depending on your location, courier partner, and external factors such as weather or public holidays.

To check if express or same-day delivery is available at your pin code, enter your pin code at checkout.

---

4. Shipping Costs

We believe shipping should never be a surprise. Here's how our shipping costs work:

• Free shipping on all orders above ₹[MINIMUM ORDER VALUE]
• Standard shipping: ₹[SHIPPING COST] for orders below ₹[MINIMUM ORDER VALUE]
• Express shipping: ₹[EXPRESS SHIPPING COST], regardless of order value
• Same-day / overnight shipping: ₹[COST], where available

Shipping costs are calculated and displayed clearly at checkout before you complete your payment. No hidden fees, ever.

---

5. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email and/or SMS containing:

• Your tracking number
• The name of our courier partner
• A direct link to track your shipment in real time

You can also log in to your [STORE NAME] account and visit the My Orders section to view the latest status of your delivery.

If you haven't received a tracking notification within [X] business days of placing your order, please check your spam folder first, then contact us at [EMAIL ADDRESS] with your order number.

---

6. Delivery Issues and Delays

We partner with reliable courier services to ensure your order reaches you safely and on time. However, occasional delays can happen. Here's what to do:

If your order is delayed:
Check your tracking link for the latest update. If your order hasn't moved in [X] business days or has passed its expected delivery date, contact us at [EMAIL ADDRESS] and we will follow up with the courier on your behalf.

If your order is marked as delivered but you haven't received it:
Please first check with neighbors or anyone at your address who may have accepted the package. If it still cannot be located, contact us within [X] days of the marked delivery date and we will investigate promptly.

If your order arrives damaged:
Please do not discard the packaging. Take clear photographs of the damaged parcel and product and email them to us at [EMAIL ADDRESS] within [X] days of delivery. We will arrange a replacement or refund as quickly as possible.

Failed delivery attempts:
If our courier partner is unable to deliver your order after [NUMBER] attempts, your parcel may be returned to us. In this case, we will contact you to arrange re-delivery. Please note that re-delivery charges may apply.

---

7. Delivery Areas

We currently deliver to all serviceable pin codes across India. To confirm we deliver to your area, enter your pin code at checkout.

Some remote or restricted areas may have longer delivery times or limited shipping options. If we are unable to deliver to your pin code, we will notify you promptly after you place your order and issue a full refund.

---

8. International Shipping

Choose whichever applies to your store:

If you ship internationally:
We ship to select international destinations. International orders are subject to the following:

• Estimated delivery time: [X–X] business days, depending on destination country
• International shipping cost: Calculated at checkout based on destination and order weight
• Customs and import duties: Any customs duties, taxes, or import fees charged by the destination country are the sole responsibility of the customer. [STORE NAME] is not responsible for delays caused by customs clearance.
• Restricted items: Certain products may not be eligible for international shipping due to local regulations. These items will be flagged at checkout.

If you do not ship internationally:
We currently ship within India only. We hope to offer international shipping in the future — stay tuned!

---

9. Important Notes

• Please ensure your delivery address and contact number are accurate at the time of checkout. [STORE NAME] is not responsible for failed or delayed deliveries due to incorrect address details.
• We are unable to redirect an order to a different address once it has been dispatched.
• Deliveries are made during business hours. If you are unavailable, our courier partner may attempt redelivery or leave a delivery notice.
• [STORE NAME] is not liable for shipping delays caused by circumstances beyond our control, including natural disasters, strikes, government restrictions, or courier network disruptions.

---

10. Contact Us

Have a question about your shipment? We're here to help.

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Support hours: [DAYS & HOURS, e.g., Monday–Saturday, 10:00 AM – 6:00 PM IST]

---

---